ACCC pursues gaming company Valve over refund policy

By Supratim Adhikari

US video game development and distribution company Valve is in hot water in Australia, with the Australian Competition and Consumer Commission (ACCC) taking the owner of the Steam platform to federal court for misleading Australian consumers on consumers guarantees.

ACCC chairman Rod Sims said that Australian Consumer Law applies to any business providing goods or services within Australia, services within Australia, irrespective of whether it has a physical presence or not in the country. “It is a breach of the Australian Consumer Law for businesses to state that they do not give refunds under any circumstances, including for gifts and during sales.

Under the Australian Consumer Law, consumers can insist on a refund or replacement at their option if a product has a major fault,” Mr Sims said. “The consumer guarantees provided under the Australian Consumer Law cannot be excluded, restricted or modified.

With over 65 million users worldwide, Valve sells games to Australian consumers through the Steam platform and has no physical presence in Australia.

Read more here: Business Spectator


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